Coronavirus (COVID-19) information
We have implemented many new procedures in the office to ensure the safety of our patients and staff. Below is a list of changes to be aware of should your child need care in the upcoming months.
- Until further notice we are not accepting any walk-in patients
- Any patient entering the building will be screened for COVID-19 risk factors/symptoms
- Only children with a scheduled appointment and 1 healthy parent will be permitted in the office
- Providers are available for virtual visits via telephone, video and portal messages. Please speak with one of our staff members for more information about these visits. We are encouraging whenever possible that sick visits or chronic care visits be conducted virtually.
- We are seeing very limited sick patients in the office, many sick visits are being conducted in the family's vehicle. Should we need to bring a sick patient into the office they are escorted in via our sick entrance and placed in 1 of 3 designated "sick rooms" that are located immediately inside our sick entrance.
- All patients scheduled for a visit are required to have an active patient portal account. In an effort to comply with social distancing recommendations as much as possible we have implemented a "no paper exchange" policy in the office requiring any necessary paperwork to be completed via the patient portal. Please speak with any of our staff members to obtain access to your child's account.
- Any patient arriving to the office for a sick or well visit will need to contact 632-8050 ext. 350 to be checked in by one of our receptionists over the phone. You will then be instructed to wait in your car until one of our medical assistants or nurses is available to escort you into the office to be roomed.
- We ask that all parents and patients 2 years and older wear a mask at all time while in the office. Unfortunately due to PPE supply shortage we are unable to provide masks to our patients, please come prepared with your own.
- We are seeing all age patients in the office for well visits and are encouraging our patients to stay up to date with their preventive care and immunizations.
- All exam rooms are thoroughly cleaned between each patient.
Return to School Policy
In conjunction with area pediatricians and Gale Burstein the Erie County Commissioner of Health we have developed a unified return to school form and policy. Any child sent home from school exhibiting symptoms consistent with COVID-19 must remain home from school until they:
Have been fever free (without the use of fever reducers) for >72 hours AND a minimum of 10 days has passed from their onset of symptoms OR they have tested negative for COVID-19.
Signs or symptoms of COVID-19 in children include:
- Nasal congestion or rhinorrhea
- New loss of taste or smell
- Sore throat
- Shortness of breath or difficulty breathing
- Abdominal pain
- Nausea or vomiting
- Poor appetite or poor feeding
Any child who has had close contact with someone who has tested positive for COVID-19 must quarantine for 14 days from their last exposure. If the contact is with a household member who the child is unable to quarantine from the child much quarantine for 24 days.
Prevention is Key! The best way to prevent illness is to avoid being exposed to the virus. However, as a reminder, CDC recommends everyday preventive action to help prevent the spread of respiratory diseases, including:
- Wash your hands often with soap and water for at least 20 seconds or use alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty
- Avoid close contact with people who are sick
- Avoid touching your eyes, nose and mouth with unwashed hands
- Stay home when you are sick
- Wear a mask when unable to maintain a safe social distance
- Clean and disinfect frequently touched objects and surfaces
Testing for COVID-19 is available however, we are not able to test patients in our office. Should your child be sick with a fever and respiratory illness including cough and shortness of breath please contact our office to discuss their symptoms with one of our nurses. We are encouraging anyone with minor illness to stay home and please contact our office before seeking care at an Urgent Care Center or Emergency Room. If you feel that you or your child needs to be tested, there is testing available through the Erie County Health Department (716) 858-2929, or the New York State Health Department (1-888-364-3065).
Any patient who qualifies for testing or is tested for COVID-19 should review this COVID-19 packet of information for detailed guidelines on isolation requirements and release from isolation information.
NYS Travel Advisory
In response to increased rates of COVID-19 transmission in certain states within the United States, and to protect New York’s successful containment of COVID-19, the State has joined with New Jersey and Connecticut in jointly issuing a travel advisory for anyone returning from travel to states that have a significant degree of community-wide spread of COVID-19. Click here for more information.
Any traveler entering New York from a restricted state must complete a Traveler Health Form and undertake a precautionary 14 day quarantine.
Based upon Governor Cuomo’s Executive Order 205, issued June 25, 2020, the following states meet the criteria for required quarantine:
- North Carolina
- North Dakota
- Puerto Rico
- South Carolina
- South Dakota
- West Virginia