Coronavirus (COVID-19) information
We have implemented many new procedures in the office to ensure the safety of our patients and staff. Below is a list of changes to be aware of should your child need care in the upcoming months.
- Until further notice we are not accepting any walk-in patients
- Any patient entering the building will be screened for COVID-19 risk factors/symptoms
- Only children with a scheduled appointment and 1 healthy parent will be permitted in the office
- Providers are available for virtual visits via telephone, video and portal messages. Please speak with one of our staff members for more information about these visits. We are encouraging whenever possible that sick visits or chronic care visits be conducted virtually.
- We are seeing very limited sick patients in the office, many sick visits are being conducted in the family's vehicle. Should we need to bring a sick patient into the office they are escorted in via our sick entrance and placed in 1 of 3 designated "sick rooms" that are located immediately inside our sick entrance.
- All patients scheduled for a visit are required to have an active patient portal account. In an effort to comply with social distancing recommendations as much as possible we have implemented a "no paper exchange" policy in the office requiring any necessary paperwork to be completed via the patient portal. Please speak with any of our staff members to obtain access to your child's account.
- Any patient arriving to the office for a sick or well visit will need to contact 632-8050 ext. 350 to be checked in by one of our receptionists over the phone. You will then be instructed to wait in your car until one of our medical assistants or nurses is available to escort you into the office to be roomed.
- We ask that all parents and patients 2 years and older wear a mask at all time while in the office. Unfortunately due to PPE supply shortage we are unable to provide masks to our patients, please come prepared with your own.
- We are seeing all age patients in the office for well visits and are encouraging our patients to stay up to date with their preventive care and immunizations.
- All exam rooms are thoroughly cleaned between each patient.
Prevention is Key! The best way to prevent illness is to avoid being exposed to the virus. However, as a reminder, CDC recommends everyday preventive action to help prevent the spread of respiratory diseases, including:
- Wash your hands often with soap and water for at least 20 seconds or use alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty
- Avoid close contact with people who are sick
- Avoid touching your eyes, nose and mouth with unwashed hands
- Stay home when you are sick
- Wear a mask when unable to maintain a safe social distance
- Clean and disinfect frequently touched objects and surfaces
Testing for COVID-19 is available however, we are not able to test patients in our office. Should your child be sick with a fever and respiratory illness including cough and shortness of breath please contact our office to discuss their symptoms with one of our nurses. We are encouraging anyone with minor illness to stay home and please contact our office before seeking care at an Urgent Care Center or Emergency Room. If you feel that you or your child needs to be tested, there is testing available through the Erie County Health Department, appointments can be scheduled by calling (716) 858-2929.
Any patient who qualifies for testing or is tested for COVID-19 should review this COVID-19 packet of information for detailed guidelines on isolation requirements and release from isolation information.